Question 1

How to book & what deposit is required?

Accepted Answer

Please email Enchanted Sleepovers & Picnics to confirm availability of your chosen theme or package. enchantedsleepovers@outlook.com Or select contact us on the website and complete the form. Once we confirm availability, you will receive an online booking form. The online booking form needs to be returned within 24 hours. $100 deposit is required to secure your booking.

Please note - Parties are not confirmed without a Booking Form. or $100 deposit.

How do we pay? Invoices are paid by bank deposit. Any party favours are required to be paid in full 10 days before your party date. The remainder of your invoice is due 7 days before your party.

Will we accept payment plans? Yes, of course!

Will my booking be cancelled if payment is not received 7 days before booking date? We will try our very best to make payment arrangements with all clients. We will contact you via phone and email. If we do not hear from you within 24 hours your booking will be cancelled.

Why do we need to pay 7 days before the party date? 
There is a lot of work and time that goes into packing every party. We also need to arrange delivery times, due to the nature of our business, the locations change weekly. It is the definition of a logistical nightmare!

Question 2

What is included in your tent packages

Accepted Answer

Tents - We have two styles of tents. Your tents will be matched to your theme.
Mattresses - No air beds. No deflating beds, just a comfy soft bed. We also have 3 sizes to help accomodate space
Sheets
Pillows 
Sheet Protectors
Blankets - range of colours and sizes
Cushions - in accordance with theme 
Bunting - not all themes. If your theme does not have a bunting, it will have lights in place of.
Lights - either wrapped on tent or hanging in-between tents
Item hanging from tent - Determined on theme: Dreamcatcher - Boards - or an item that belongs to the theme 
Breakfast Tray 
Flowers - not all themes 
Lighting object - Lantern - character light - Or what belongs to the theme 
Placemat - not all themes 
Mini black board for name - Not all themes
Some themes include character shaped cushions 
Birthday board 
Canvas with pens - Keepsake canvas for friends and family to write a birthday message

Every Birthday child receives a personalised gift - these change regularly

If you would like extra items added to your theme, charges apply.

Our designs may differ from the image you see. This is mainly due to stock replacement, upgrades, or a special requests.

Bespoke - Design is half the fun! however, it is time consuming and products do cost money. We kindly ask, please do not ask for new themes for your party to be designed and made for free. Or take the items after the party as they belong to Enchanted Sleepovers & Picnics. The cost of a new theme will be quoted and items required discussed with you before any purchases are made. Full payment for bespoke required before purchasing items. No refund per tent is offered for cancelled numbers.

Question 3

How much space do I need for each tent?

Accepted Answer

When measuring your teepee party space, please allow 1m wide x  1.85m long for each tent/foam mattress/tray table combination. It is also important to have a clear pathway for guests.
 
If you are hiring the long tent they fit 5 mattresses comfortably next to each other. It must be able to fit in one long line.

We will also email you information on the tents and how to prepare for your party once you have a confirmed booking.

Question 4

What mattresses do you use?

Accepted Answer

We have three  varieties of foam:
160cm long 77cm wide 
 180cm long 91cm wide 
 170cm long 90cm wide

We always use mattress protectors with our mattresses.

Please contact us to discuss mattress options.

For safety reasons we do not use any inflatable bedding. It isn't fun pumping up mattresses in the middle of the night. When creating a special event, you deserve the best.

Question 5

How long is set-up and styling?

Accepted Answer

Please allow min of 2 hours (depending upon theme and number of tents) to set-up the sleepover area.

Access is also an important factor in how long a setup may take. If you have stairs (extra fees may apply) how far we have to walk from the trailer to your setup area.

Space is another important factor too keep in mind. If your space is not ready, or the tents do not fit, please allow extra time. Please note, if your space is not ready, or equipment does not fit, we may not be able to complete setup. There will be no refund offered if your space is not prepared or measured correctly.

Please note: Taylor Swift does take longer than all other themes due to the amount of items required.

Question 6

Are pillows included?

Accepted Answer

Yes, we have 20 feather pillows with high quality covers.

Question 7

Can we mix themes?

Accepted Answer

Absolutely, the opportunities are endless. Contact us to discuss your design ideas, to mix up elements of our themes, and make your own creations.

We also allow of mix of themes in each party pack from our existing range. We can provide multiple themes to keep all party guests happy.

There is an extra fee if you want a seperate theme setup in a different room - this is common with siblings? Why do we charge a fee for this? Extra time is required to make a seperate pack and set in a different room.

Question 8

Can adults sleep in the tents?

Accepted Answer

They sure can! 
We use high quality, full sized single mattresses, not air mattresses. So you don't have to worry about the bed deflating during the night.
Our tents are also higher than most, making them comfortable for party goers of all ages.

Question 9

Do you clean everything after each party?

Accepted Answer

Most definitely.
We clean and sanitise all items after every party to ensure optimal levels of hygiene for all of our customers.

Question 10

When do you deliver and pick up?

Accepted Answer

Our travel and set up time is
8.00am - 2.00pm

Our travel and collection time is
9.00am - 12.00pm

We will try our very best to meet your preferred times of delivery or pickup. However, due to stock requirements we may not be able to offer you a request. If you book a party, please ensure you have someone available at your home during set-up and collection times.

We will contact you on the Wednesday before your party to confirm a 2 hour delivery window. Please be aware, we have multiple party bookings in our schedule for set up and pick up. To accommodate travel time across various locations, we schedule party set ups and pick ups according to the location of each booking on any given date.

If you require a specific set up or pick up time you MUST notify us no less than 10 days prior to your party booking. Failure to do so will result in a $50 fee to cover additional travel costs.

Question 11

What do I need to have ready for Enchanted Sleepovers arrival and collection?

Accepted Answer

For our safety, please inform us if you have an un-sealed driveway, steep driveway, no parking access, street only parking (you are required to pay parking or allow us use of a parking ticket)  or live in unit with a long narrow driveway. 
We kindly ask you keep the driveway free for us to reverse or drive in with a trailer & vehicle.  
We love to see where the tents will be setup first. We will discuss how they will be placed, and it's an opportunity for the birthday child to have an input into how they vision their party to look. 
Please keep walkway free while we carry the bulky items inside and outside. 
We know it's all very exciting to have your set-up take place. We ask that all children and animals are away from the space while we set-up and pack-up.
If you have stairs higher than 5 please have your person ready to help. 
When it is time for pick-up, please return all hire items to the tent area and then leave the rest to us! We will fold up and pack away all items.

Question 12

Are there any Terms and Conditions?

Accepted Answer

Yes. You can request these at any time. 
They will be emailed with your invoice. Please ensure you read the Terms and Conditions/Hire Agreement in full prior to paying your invoice. 
Payment will be considered acceptance of the Terms and Conditions.

Question 13

Do you have insurance?

Accepted Answer

Yes!  Safety is a priority for us.

We have full Public Liability Insurance.

Sharn also has a Working With Children Clearance.

Question 14

Stairs and accessibility charges CHANGES TO 2025

Accepted Answer

Stairs - WE NO LONGER PROVIDE SETUPS UP STAIRS.

Why are you no longer providing this service?
It wasn't an easy decision, but the safety of staff was a priority. The equipment is heavy and bulky, it is also a tripping hazard. It requires extra staff, it also adds a substantial amount of time to the delivery/setup/collection process. Unfortunately, we could no longer sustain this as a free service.

Your Stairs Policy once allowed for the party host to help: 
Yes, we did allow for the party hosts to help. Unfortunately, this did not always happen. This in return placed staff in dangerous situations and it held up setups/collections. Staff safety is a priority.

What happens if we the party host does not inform Enchanted Sleepovers & Picnics of stairs?
The person (staff) employed by Enchanted Sleepovers & Picnics or the Owners will decline the service and your party will be cancelled. No refunds will be offered.

Will you consider for the party host to arrange for the equipment to lifted up and down stairs?
Individual situations considered. Evidence will be required.

Accessibility: 
 We will arrive in a large vehicle (longer than most utilities) towing a trailer. Space will need to be provided for reversing or driving into your driveway. Doors and gates do need to be opened, it would be best not to have the delivery car squeeze next to cars in a driveway. Street parking is not safe due to pulling out items with backs to on coming traffic. Some Councils will not allow street parking. Parking across the road will not be suitable. Setup will not commence if suitable parking is not provided.

Long unsealed driveways - Please disclose if you have a long driveway or unsealed. This way a suitable driver can be arranged. Homes with long driveways that vehicles are not accessible might not be suitable as equipment can not be carried for long lengths. This also incudes unit blocks where the home is the back of the unit blocks. We may not be able to setup your party if preparations are not in place.

Large homes - If we are required to carry items through a large above average sized home where setup is down the very end of your home, fees will apply, starting from $30. Why do we do this? Your setup will take longer than normal and the extra charge is for our time. Deduction from bond will occur if not disclosed during your booking.

We want your party experience to be a memorable one. All the logistics are part of making sure we deliver the perfect party. Please discuss any concerns and we will work with you to ensure delivery goes smoothly and safely for everyone. So far we've  made every tricky location work!

Question 15

Weather

Accepted Answer

As we all know, our summers are very hot! This has caused some hold ups with getting stock inside to setup. Especially those big 40 degree days.

Winter - Rain! Roads can be slippery and dangerous, this can also cause some delays during delivery. Unloading in the rain, we do everything possible to keep your items dry. We might need to wait in between down pours.

Communication is the key. We will let you know if we experience any delays.

Question 16

Photography and Social Media

Accepted Answer

Our photos and images on all social media platforms and website are the property of Enchanted Sleepovers & Picnics. Permission needs to be obtained by the owner of Enchanted Sleepovers and Picnics for any personal use. Images may not be copied and sent to any other business for copies of designs to be created.

Photos taken of your setups
Enchanted Sleepovers & Picnics reserves the rights to use all images of setups completed in your home. We will not post images that have photos of people in the background, any images of people will be blurred or removed.

Photos of children
We will never post images of your children without your permission. We may use their name and age in social media posts. Your location will not be displayed. Please, always check the Terms & Conditions when it comes to images of children, never agree to a contract that allows a business to use images of your child.

DIY Photos 
When hiring a DIY kit, you are required to send Enchanted Sleepovers & Picnics a photo of the finished setup. This is to ensure equipment has been setup in a safe functional manner. It also protects your bond.

Question 17

How to choose the right slumber party business for me?

Accepted Answer

This is a very important question and does require some research.

Let's talk facts! 
Recently the slumber party business has become heavily saturated. This comes with many pros and cons. The slumber party business is not for the faint hearted!

The pros 
The client has more choice 
Different design options to meet different tastes - there are some creative people out there 
Higher chance of booking your required date. Sometimes slumber party business can be booked out months in advance 
It keeps us on our toes, always working to improve our business and ensuring the highest of standards
Supporting small local business is best

The cons
Undercutting prices well below a fair cost for what goes into preparing parties 
Undercutting prices also comes with lower quality equipment that isn't up to a safe standard. 
The copy cats. Stealing intellectual property is never ok. 
No insurance - BIG red flag 
No T&C's - this does not protect you as the client

Safety VS Pricing 
Some of my clients must think I'm mad with my concerns about safety. But, it is up to us to create a big village to keep our kids safe!

Bedding! Air mattresses are not a great choice. Why? They deflate! you have paid for a luxe experience, there is nothing worse than inflating bedding all night. They may not be suitable for some ages. They may not be insured as part of a commercial use. With foam bedding, cheaper versions maybe using thin foam or folding cot mattresses that are really uncomfortable. Again, you are paying for a special experience, always check the bedding is suitable for comfort and safety.

Tents! Some slumber party businesses are using fold out tents that can be purchased from a large shopping store. They are not designed for regular use, or for slumber parties. They can tip over and are made of weak timbers. When you plan a slumber party with all the bells and whistles, you should expect good quality frames with safety as a priority. Some tents are very small, although this is helpful for those with small spaces, please be mindful of airflow and limited space for each child using the tent.

Lighting! Lighting and wraps around tent poles should always be tucked away. Lights should never be placed on the floor to give a bigger lighting look. This is a huge tripping hazard and wires can wrap around younger children.

Insurance! What type of insurance does the business have? This doesn't just protect the business, but it protects the client. Those blowup beds! It's important to check the business of your choice is insured to use inflatables.

Contracts! This is huge part of pricing and setting professional boundaries between the client and the business. Always ensure your chosen slumber party business has booking contracts with Terms and Conditions? Yes, I know! those pesky forms with all the fine print. When planning a party, it can be a stressful event. The Terms and Conditions are set for you to prepare for your event your guests will be talking about forever! Sometimes spending that extra $100 well worth it for your peace of mind.

To sum everything up! What should you look for when choosing the right service for you.

Quality of bedding - foam beds are always the best choice 
Quality of tents - No popups or small tents with limited airflow 
The business is registered with an ABN  
There are legal  Terms and Conditions in place 
They are insured
Website and socials -  have real images and examples of their designs. Not copy cats or offering to replicate other small businesses designs
Reviews - words from clients are valuable 
How do they discuss the planning of your event - this is very important for a party planning business to be organised and communicate all areas of your party
What do they have in place for incidentals. They absolutely can happen! Picture perfect doesn't mean planning perfect
Hygiene what cleaning practices are in place between each party
Cheap is not always best!

Always ask questions and do your research before choosing the perfect party business for you!

Frequently Asked Questions